Delivery & Returns

Lead times

For all stocked items, orders are typically processed within 2–3 working days.

Our ArtTables are made to order and produced in small production runs, typically over two weeks. When your order is placed, will influence when your ArtTable will be ready, but rest assured, it will be at most two weeks.

We can sometimes improve upon this, so if timing is critical, please get in touch – we love to try to make things work.

Packing of our ArtTables

Our ArtTables are carefully packed to protect them in transit. Please keep all original packaging until you have checked your ArtTable and are happy with its condition.

If you need to return an ArtTable, please use the original packaging wherever possible to ensure it is properly protected in transit.

Shipping

Prices exclude delivery unless stated. Shipping costs are calculated at checkout based on your address. If rates change significantly due to unforeseen events, we’ll let you know.

For ArtTables, please check access (doors, stairs, etc.) and the space you plan to use it before ordering. If the item doesn’t fit on delivery, we can’t be held responsible.

Standard delivery is one-person to your doorstep. If special arrangements are needed and not mentioned at checkout, extra charges may apply.

EU and International shipping

We ship worldwide — if your country isn’t listed, just contact us.

All international orders include applicable duties and import taxes in the price you pay at checkout. There’ll be no extra duties, import taxes or customs fees to pay on delivery. Everything is handled upfront for a smooth experience.

If a delivery is refused or returned for reasons outside our control, we may deduct any associated shipping and handling costs from any refund.

RETURNS & CANCELLATIONS

We hope you love your purchase, but if you change your mind, you can return most items within 14 working days of delivery. After this period, we’re unfortunately unable to offer refunds or exchanges.

Request a return or cancellation through your customer account.

You can also get in touch with us if you need any help.

Once your return has been agreed, please package the item securely and send it back to us. Return shipping is at your cost unless the item is faulty or damaged. We recommend using a tracked and adequately insured service, as returned items remain your responsibility until they reach us.

Items must be unused, in original packaging and with no sign of use. If it has been used or damaged and its value has been reduced as a result, we may make a deduction from your refund.

Once we receive and inspect your item, we’ll let you know if your refund is approved. If it is, we’ll process it (minus delivery costs) back to your original payment method.

Our pieces are crafted from high-quality wood, each with its own unique grain, colour, and character — we see this as part of their charm. Because of this, returns based on natural variations aren’t accepted.

We carefully check every ArtTable before it leaves our workshop, but if something arrives damaged or faulty, we’ll make it right with a repair or replacement.

Certain products made to your specifications or clearly personalised may not be eligible for cancellation or return. Where an exclusion applies, we'll make this clear before purchase.

Please package items securely and consider insurance, as any damage in transit is the customer’s responsibility.

We’ll always do what we can to make things right — just get in touch and we’ll help find the best solution.